May 18, 2020

Taking Precautions, Supporting Communities, and Enabling Customers

By: Melissa Russom, Round Rock Chamber Board of Directors

As we continue to feel the impact of COVID-19 across the globe, Dell Technologies is focused on our main priorities:  caring for the health and safety of our team members, families, and communities, as well as taking care of the needs of our customers and partners.

We’ve put policies and guidelines in place to help keep each other and our communities safe. We’ve been utilizing remote work and flexible schedules for more than a decade; today, more than 90% of our 150,000-person global team is working from home. We’ve shared our own work-from-home guidance and are supporting our customers as they adjust to this new normal. We are going virtual with events like Dell Technologies World and Executive Briefing Center experiences. We have our own business continuity plans in place, and our teams are working around the clock to help customers meet business-critical technology needs.

We’re a purpose-driven company, and we exist to create technologies that drive human progress – everything from connecting socially distanced families to providing computing power for epidemiology research. In these last few months, we’ve helped customers accelerate digital transformation far more quickly than we ever imagined. We’ve been busy assisting our customers across the globe with the IT infrastructure products, services, support, financing, and advice they need to smoothly navigate this difficult time, prepare for their recovery, and take the next stage in their growth.

We’re working closely with our communities across the globe to meet their needs. In Central Texas, we joined with other local leaders to help launch Round Rock Cares and All Together ATX to provide funds to local small businesses. We’re using our 3D printers to make face shields, contributing face masks, working with automakers to produce medical ventilators, donating laptops to front-line organizations, and providing high-performance computing to virus researchers. Through our Dell match program, the company continues to match every team member’s donation up to $10,000 per employee per year. Michael Dell serves on the Governor’s Strike Force to Open Texas, and Dell’s Keith Miears has taken a leave of absence to serve as the Governor’s Medical Equipment Supply Chain Director. We’re participating with Chamber CEO Jason Ball on the Reopening Central Texas for Business task force. And the Michael and Susan Dell Foundation has dedicated $100 million to initiatives and projects to fight COVID-19 around the world.

As we shift from our initial phase of responding to COVID-19 into the second phase of recovery, we also are preparing for a third phase (and third R): reimagining. How will we work, learn, heal, reskill, make and do in this new world? What new spaces, tools, schedules, curriculum, training, systems, and thinking will we need? Which businesses, communities, and schools will take advantage of this disruption to innovate and leapfrog ahead?

I’ve never been prouder to work for Round Rock-headquartered Dell Technologies than during this COVID-19 situation. We look forward to continuing to work with you throughout these significant changes and to assist with your digital transformation. For more on how we are taking precautions, supporting communities, and enabling our customers and partners, check here for our regular updates.

Melissa Russom
Senior Account Executive
Dell Technologies, Inc.













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